GDPR Compliance
Information about how we comply with data protection regulations for our international visitors.
Last updated: January 2026
Introduction
Cloud Perch is committed to protecting the privacy and personal data of all individuals, including those located in the European Economic Area (EEA) and the United Kingdom. This page supplements our Privacy Policy and provides additional information regarding our compliance with the General Data Protection Regulation (GDPR).
Data Controller
For the purposes of GDPR, Cloud Perch acts as the data controller for personal information collected through this website. Our contact details are:
Cloud Perch
142 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]
Legal Basis for Processing
We process personal data under the following legal bases as defined by GDPR:
- Contract performance: Processing necessary to fulfil vehicle rental agreements and respond to booking enquiries
- Legitimate interests: Processing for business purposes such as improving our services and website functionality, provided these interests do not override your fundamental rights
- Legal obligations: Processing required to comply with applicable laws and regulations
- Consent: Where we rely on consent, you have the right to withdraw it at any time
Your Rights Under GDPR
If you are located in the EEA or UK, you have the following rights regarding your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification: You have the right to request that we correct any inaccurate personal data or complete any incomplete data.
Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.
Right to Restriction: You have the right to request that we restrict the processing of your data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] with your request. We will respond to your request within one month, as required by GDPR. In some cases, we may need to verify your identity before processing your request.
Please note that these rights are not absolute and may be subject to limitations under applicable law. For example, we may need to retain certain data for legal or compliance purposes.
International Data Transfers
As Cloud Perch is based in Australia, personal data collected from individuals in the EEA or UK may be transferred to and processed in Australia. Australia is recognised by the European Commission as providing an adequate level of data protection.
Where we transfer data to other jurisdictions, we implement appropriate safeguards such as standard contractual clauses to ensure your data remains protected.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of data and the purpose of processing.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to ensure ongoing security.
Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For individuals in the EEA or UK, this is typically the data protection authority in your country of residence.
We encourage you to contact us first so that we can address your concerns directly.
Changes to This Information
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For any questions about GDPR compliance or to exercise your data protection rights, please contact us:
Email: [email protected]
Address: 142 Harbour Street, Sydney, NSW 2000, Australia